Forums link removal from Admin page
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After over 11 years of seeing the Support forums link at the bottom of my Admin page it’s gone.
What’s the reasoning behind that link removal please?
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Hi timethief,
I’m trying to get some information about the reason behind change, I’ll follow up with you when I know more.
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Hi all, I’m curious about this as well.
I see that there is a new module in WP Admin that wasn’t there previously “WordPress Events and News”, which is ORG-centric. So perhaps the Forums link was inadvertently dropped with the update to core, which I believe happened around this date?
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Hi folks,
I’m still trying to find out more information about this change and we’ve queried how people can contact support without it. I can’t make any promises regarding changes but I’ll keep you both posted :)
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Has there been any update on this yet?
I want the link to the peer support forums that used to be on the bottom of every Admin page that I used frequently back please.
The module laveled
“WordPress Events and News”, which is ORG-centric
is of ZERO use to me.
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Hi folks, we did this because we’d like to encourage users to visit the Help & Support link first. It provides documentation, as well as a “Get Help” button that will help us route requests correctly.
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I just clicked on Help & Support and I find it works well. I like how it has the support docs first and then the option to post a question – it routes well.
But it does lead me to a question I have. If in my account, I have a premium site and a free site, it appears that I get the highest level of support on any of my sites. Is that how it always has been – and how it should be? For example, if I choose my free “testing” site it still says it will route to an email.
Curious. I had assumed b/c the plans are site specific that support would be that way too, but it seems that is a false assumption?
Thanks for filling me in. :)
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@supernovia
I’m guessing you don’t want to read any negative feedback on that decision, right?I have attempted for many years to get people to use the support docs first like this for example https://en.forums.wordpress.com/topic/where-is-the-live-chat-for-support?replies=8#post-2407902
However more that once I was told that I was reported to Staff in an email for being allegedly rude.
It seems to me that since cell phones were invented fewer and fewer people are inclined to actually read anything at all.
I’m all in and all done here. I will mark this thread as resolved.
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@timethief we welcome your feedback. Agreed; showing docs first is a good thing. Once people are here asking questions, at this point I’m assuming they didn’t understand the docs or didn’t know how to find what they needed (or that it really is a bug / feature problem / needs more help). I think too that people with paid plans tend to want more hands on support as well, which is another great reason to route them to the correct support channel when they do click help.
Hopefully we’ll get to that nirvana of support one of these days.
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@tt – you’ve mentioned in the past that you are a solution-oriented person. Why not add the relevant links to your browser’s bookmark bar?
When links were starting to be removed or redirected to Calypso, I added direct links to the Forums and the “My Blogs” WP Admin dashboard (among others), so that I could access those immediately regardless of what web page I was on. It’s been a real boon.
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Hopefully we’ll get to that nirvana of support one of these days.
Good luck, Jim. :)
You’ve got the data on where people are clicking through to get to the contact form and if users with upgrade plans are the concern, then why not route them directly to the contact form from the WP Admin dashboard link for the Staff support which is included in their upgrade?
FWIW-My experience over the last decade is that the majority of users of WPcom (upgraded or not) want more hands on support because, for the most part, they are not technically inclined. COM not ORG. :)
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Thanks for the info, @supernovia. Bookmarks are kind of life changing @JJ. :)
It took me too long to use them well. -
Thanks for responding. :)
@tt – you’ve mentioned in the past that you are a solution-oriented person. Why not add the relevant links to your browser’s bookmark bar?
When links were starting to be removed or redirected to Calypso, I added direct links to the Forums and the “My Blogs” WP Admin dashboard (among others), so that I could access those immediately regardless of what web page I was on. It’s been a real boon.
I did that way back when that on this computer which I usually use when answering questions here, but I wanted to avoid doing that on the others that I sometimes use as they are for our business stuff.
I believe still harbor a deep seated annoyance re: Calypso changes. And, the fantasy that wordpress.com and wordpress.org users are all one big happy family definitely annoys me. ;)
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Hopefully we’ll get to that nirvana of support one of these days.
Maybe or maybe not. However, if WordPress.com support and WordPress.org support are ever brought together I will disappear into the emptiness.
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