forwarding emails

• 

  mitchellb66 · Member · Feb 2, 2021 at 9:42 pm

  • Copy link
  • Add topic to favorites

  I keep getting an error when I try to approve that I want my emails forwarded

• 

  aleone89 · Staff · Feb 3, 2021 at 11:47 am

  • Copy link

  Hello there,

  Many thanks for reaching out.

  Are you able to detail the error message that you’re seeing please?

  Many thanks in advance.

• 

  mitchellb66 · Member · Feb 17, 2021 at 3:10 am

  • Copy link

  It says, failed to retrieve email forward records. Please try again

• 

  supernovia · Staff · Feb 17, 2021 at 5:20 am

  • Copy link

  Thanks, and which site does this involve? You do need a custom domain to support our email forwarding:
  https://wordpress.com/support/add-email/email-forwarding/

  And, you would need to be an administrator on that site to control that setting.

• 

  mitchellb66 · Member · Feb 17, 2021 at 5:26 am

  • Copy link

  The site is called “News From The Pits” the admin followed all the procedures but yeah, when I get to that point it won’t let me do anything.

• 

  fstat · Staff · Feb 17, 2021 at 9:03 am

  • Copy link

  Hi there,

  I see that two of your three email forwarding addresses have been verified. For the one that’s not working, please remove it and set it up again.

  If you’re still getting an error let us know and we’ll further help you troubleshoot it.