Fraudulent Charges

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  centerforemotionaled · Member · Apr 22, 2025 at 9:18 pm

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  Hello,

  We have received a repeating charge on our card for $96 from wordpress.com. We do not have any active subscriptions, nothing in our billing history, and no payment method saved on file with you.

  Why are you charging us?

  I have reached out to support through logging into our wordpress.com account and the bot just keeps lying to me. It keeps saying: we take this seriously, I’m going to connect you to our billing team. Then it comes back and says we don’t have live support because we’re on a free plan. Then where is our money you charged us? It’s confirming our free plan, but not addressing the false charges. It won’t even give me an email address to reach out to.

  This is ridiculous. There is no way to reach anyone here. This looks like fraud.

  Thank you,

  Very unhappy customer waiting for response

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 23, 2025 at 4:56 am

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  http://emotionaled.wpengine.com/ isn’t running on nor registered by wordpress.com – https://wordpress.com/site-profiler/http://emotionaled.wpengine.com

  If and only if those charges are made by wordpress.com, you can find out what they are about at http://emotionaled.wpengine.com/

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  saginpj · Member · Apr 23, 2025 at 10:11 am

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  Hi there,

  It sounds like you noticed a $96 charge and are trying to figure out where it came from. You mentioned that it might be connected to WordPress.com, but I also saw that the site you shared — emotionaled.wpengine.com — isn’t hosted on WordPress.com.

  To double-check whether the charge is from WordPress.com, the best next step is to look for the transaction ID. You can find it on your bank or card statement — it’s usually a 10-digit number. Once you have that, head over to this tool and enter the details: https://wpchrg.wordpress.com/

  If the payment was made via PayPal, you can also look up the transaction ID in your PayPal account. This guide walks you through both options:
  https://wordpress.com/support/billing-history/#retrieve-a-transaction-id

  If the charge is confirmed as coming from WordPress.com, just send an email to support@wordpress.com with those details (but please don’t share your transaction ID here in this thread). They’ll help you from there.

  As a heads-up, WordPress.com offers refunds within:

  • 14 days for annual hosting plans
  • 7 days for monthly plans
  • 4 days for domains

  So if you’re within that timeframe, it’s a good idea to reach out to the support team as soon as you can.

  Let me know if there’s anything else I can help check in the meantime!