Fraudulently charged my account
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I have no plans with WordPress, but I am being charged $96/year . Tried to reach support bot and it tells I can’t talk to a human as I need to be on a paid plan to talk to a human. Referred me to the forum. Will a human respond here ?
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi,
I know how concerning unexpected charges can be. I can tell that you don’t have any active subscription on your current WordPress.com account.
Could you please use this link to review the charge details? https://wpchrg.wordpress.com/
Please let us know if you recognize the WordPress.com site associated with that charge. If not, please inform us of the site that is associated so we can investigate this further.I look forward to your reply.
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I did as you advised. It says view receipt for neuralyte.wordpress.com, but on clicking the link it says “No receipt found”. Can you please help. PayPal tells me I need to contact you’ll and it’s been going on in circles.
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Hello @thebiwall! Thanks for letting us know about this.
I noticed that neuralyte.wordpress.com is associated with a different account than the one you’re using to contact us.Since we don’t handle these topics on the public forum for privacy reasons, please send us an email directly from the email address linked to that account at help@wordpress.com. Once you do, we’ll be happy to take a closer look and help you further from there.
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Ok, seriously, this is a joke. I sent an email as you requested and your AI assistant has again put me in the same loop of me having a free account and no support and I should post on the public forum while I am still getting charged. I have already shared the transaction details of the payment. I am sure you’ll can track it through that. Seriously the worst service ever.
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