Free site crash after theme upload

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  kyle177 · Member · Jul 31, 2019 at 5:44 pm

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  I uploaded a theme to my free wordpress site and it crashed. I do not have access to admin. I believe that since it is free I also do not have ftp access. How might I restore my site and remove the theme that crashed it? Any help will be greatly appreciated. Thank you.

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  justjennifer · Member · Jul 31, 2019 at 5:58 pm

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  I uploaded a theme to my free wordpress site

  Hi there, what is the address of the site are you working on?

  The only sites here on WordPressdotcom that can upload a custom theme are sites on the business and ecommerce plan.

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  staff-doublebassd · Staff · Jul 31, 2019 at 5:59 pm

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  Hi there,

  I see that you just created your WordPress.com account and there is no WordPress.com site connected to it. Based off of what you are describing, and it appears you’re in the wrong forum. Your site is using the open source WordPress.org software and you need to seek help at these forums:

  https://wordpress.org/support/forums/

  These forums are for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and WordPress.org you can read this document:

  WordPress.com vs. WordPress.org

  Thanks!

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  kyle177 · Member · Jul 31, 2019 at 6:15 pm

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  Ah. I am at the wrong site.
  Thank you.