Free video trial didn't work

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  rtuthill · Member · May 6, 2014 at 5:14 pm

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  I am in the process of creating an online portfolio, which will include an mp4 video file. In order to add media of this type, I would have to upgrade.

  When I clicked on the upgrade option to see the price, I saw a button that offered a free two week trial of the video upgrade. I clicked on that, and it took me to the check out screen, with a purchase of $0.00 – good so far. But then when I tried to upload the mp4 file, I wasn’t given the option.

  I thought maybe I didn’t complete part of the transaction, so I went through the steps to get to the free trial again, but the trial offer wasn’t there anymore! Now it says that I can only purchase the upgrade.

  How can I find the free trial again, and how do I get it to work? I would like to test my mp4 file before I make such an expensive commitment.

  The blog I need help with is: (visible only to logged in users)

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  rtuthill · Member · May 6, 2014 at 5:16 pm

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  NOTE: I put my other blog as the one that I need help with because my portfolio blog is private, and I’m not sure that it would remain private after putting its URL on display.

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  timethief · Member · May 6, 2014 at 5:16 pm

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  From Details and Terms:

  You can try any participating upgrade for a 14-day trial period, at no charge.

  You will be asked to provide payment information when starting the trial, but you will not be charged until the 14-day trial period is up. If you cancel before the period is up, you will not be charged at all.

  We will send you an email reminder one day before you will be charged.
  You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time. https://en.forums.wordpress.com/topic/how-to-claim-14-days-of-free-service?replies=4#post-1680415

  You can confirm your billing history at > Dashboard > Store > Billing History and that’s where the transaction numbers are found.

  You can cancel trial upgrades under Store → My Upgrades in your dashboard at any time.

  You must be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard to access Store → My Upgrades and Store → Billing History.

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  rtuthill · Member · May 6, 2014 at 6:55 pm

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  I understand now – thank you!

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  timethief · Member · May 6, 2014 at 10:14 pm

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  You’re welcome. :)