Freezing the bundle

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  mywebstaff · Member · Nov 13, 2013 at 9:24 am

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  Hello,
  I have purchased a premium bundle for one year, however i am not using the bundle at all :(
  May i freeze my bundle and use it later?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Nov 14, 2013 at 6:00 pm

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  There is no ability that I can locate to “freeze” any upgrade. I’ll tag this thread for Staff attention as you may wish to keep the domain and may be qualified to get a refund for the rest of the bundle.

  Provided you are logged in under the same username account that purchased the upgrades, you can request a refund from your dashboard > Store > My Upgrades
  click the “disable auto-renew” link.

  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. http://en.support.wordpress.com/upgrades/#refunds
  Note: It takes from 1 – 2 weeks for the refund to be received.

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  pmciano · Member · Nov 18, 2013 at 7:43 pm

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  @mywebstaff

  Your Upgrades were purchased several months ago and I cannot refund or “freeze” your purchases.

  If you have any questions and if there is anything I can do to help you better utilize your Upgrades, please let me know, and I’d be happy to assist you.