French IPs cannot see my site propperly

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  gcoskun135344 · Member · Oct 3, 2021 at 9:40 am

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  Hello, my website http://www.woudacieux.com is active for couple of months now, I have vistors from all arround the world, who can view my site propperly, except french users, independent of the browsers or device, 5 different french IPs reported me that they see only my logo on white back ground when they click http://www.woudacieux.com but nothing else on the opening page. What could be the reason and how can I fix it? Thank you

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  aleone89 · Staff · Oct 3, 2021 at 3:55 pm

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  Hello there,

  It looks like this site is hosted with Godaddy.

  For downtime in certain areas, you would need to reach out to GoDaddy support here: https://uk.godaddy.com/contact-us

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  gcoskun135344 · Member · Oct 3, 2021 at 5:59 pm

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  Hello Aleone89

  Thank you for your reply, I talked to Godaddy helpdesk, and they confirmed they didn’t have a downtime in France for the related period of time, besides the peoblem still continues, those downtimes usually don’t last 48hours as far as I know.

  Could it be due to the SSL Certificate plugin that I am using (called “Really Simple SSL Basic”) wouldn’t comply with French Digital Security rules? Have you ever heard a case like this?

  If you have French support staff among your crew, I appreciate if you could ask them.

  Thank you very much for your reply in advance

  Regards

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  staff-totoro · Staff · Oct 3, 2021 at 9:01 pm

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  Hi there,

  We can’t help directly because we don’t host your site on our WordPress.com managed business hosting. As a result we don’t have the ability to take a closer look at your site.

  i.e. we are not able to trouble shoot all WordPress sites, only “WordPress.com” sites hosted directly here at WordPress.com

  GoDaddy actually uses the open-source variant of the WordPress platform which functions differently than what we offer here on WordPress.com, so for help with this you will need to turn to the open-source WordPress forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Hope this helps point you in the right direction!

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  gcoskun135344 · Member · Oct 3, 2021 at 10:23 pm

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  Unfortunately there isn’t a related case matchibg with mine in the second forum link you sent either

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  staff-totoro · Staff · Oct 4, 2021 at 1:22 am

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  Right, I mean that you can ask your question there (create a new post) since we are not able to answer your question here.

  

  Thanks!