From Singapore: Unable to make payment for WordPress' 'Business Plan'

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  teachingwitheart · Member · Jan 20, 2018 at 8:10 am

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  Dear Sir / Mdm,

  I am in the midst of making payment for the WordPress’ ‘Business Plan’ but have encountered some difficulties due to a ‘postal code’ field. I have tried keying in the postal code of my residential address but to no avail. I am from Singapore.

  There is an error message as follows in the top right hand corner of the screen:

  Failed to load script: ‘https://pay-js.automattic.com/v1/paygate.js’

  Please advise. My email is [redacted] (Note: there is only 1 ‘h’ between ‘with’ and ‘heart’).

  Thanks much.

  Warmest Regards,
  Patrick
  Singapore

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jan 20, 2018 at 6:37 pm

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  Hi there,

  What is the postal code that you are using? I would be happy to look into this issue for you.

  Thanks!

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  teachingwitheart · Member · Jan 22, 2018 at 9:43 am

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  Hi Darnell,

  I understand that country codes are different from postal codes, they vary from country to country.

  However, WordPress asks for postal codes during the payment interface, which is rather uncommon. I do a check online and found that other users have faced similar issues. Do you know what WordPress meant when they ask for postal codes?

  Your advice will be much appreciated.

  Thanks much!

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  staff-doublebassd · Staff · Jan 23, 2018 at 3:45 pm

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  It looks like Singapore has a postal code system:

  https://en.wikipedia.org/wiki/Postal_codes_in_Singapore

  Could you figure out what your postal code is from that link and try to use it during payment to see if it works?

  Let me know, thanks!

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  teachingwitheart · Member · Jan 24, 2018 at 1:50 am

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  Hi Darnell,

  Thanks much for your reply.

  I have already tried the six-digit postal code and it doesn’t work on WordPress. A error message (the details of which is reflected is my first post above) has appeared.

  Are there any ways to resolve this?

  Warmest Regards,
  Patrick

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  staff-doublebassd · Staff · Jan 24, 2018 at 6:35 pm

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  Hi Patrick,

  Can you try keeping the postal code field clear when trying to purchase the upgrade? If that doesn’t work, try 0.

  Keep me updated on how those both go and I can will happy to assist from there.

  Thanks!

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  teachingwitheart · Member · Jan 25, 2018 at 1:04 am

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  Hi Darnell,

  Thanks much for your reply, and you are most welcome!

  I will try what you have advised and keep you posted.

  Once again, thanks much for your kind assistance!

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  staff-doublebassd · Staff · Jan 25, 2018 at 8:49 pm

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  Of course. Keep me updated!

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  teachingwitheart · Member · Jan 27, 2018 at 3:29 am

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  Ok!

  Thanks much for your kind assistance, Darnell!

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  staff-zinnia · Staff · Jan 27, 2018 at 4:06 pm

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  I’ll mark this as resolved. Take care :)