Frozen blog stats
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Hello – The blog stats on home page are frozen. I can view the real-time numbers when I go to Stats, but readers see an old number that is frozen for some reason.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey there, this may be a better question for Jetpack support, but just to confirm, when you say home page, do you mean the one at https://wordpress.com/home/ or in your wp-admin dashboard?
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Oh, thanks for asking – I mean when people go right to lifeonorcasisland.com, the stats on the right of that page are frozen.
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Thanks for confirming. I’ve noted that there is a specific issue with Jetpack connected sites where the stats widget can fall out of sync. We don’t have this issue on WordPress.com (we use a different connection method for WordPress.com sites) so we’re not able to troubleshoot this for you, but the good news is you can find help here:
https://wordpress.org/support/plugin/jetpack/
Specifically you will want to mention that you have an issue with your Blog Stats widget updating, as mentioned here: https://jetpack.com/support/extra-sidebar-widgets/blog-stats-widget/#troubleshooting
From there the Jetpack support team will be able to guide you through how to get it syncing again, thanks!
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