Frustrated

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  sduson · Member · May 31, 2024 at 10:00 pm

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  I don’t remember ever signing up for a free trial that turned later into a paid subscription. I never received any email saying ‘okay, we’re going to start charging you now.’ But somehow I’m being charged annually now. I’ve never used WordPress and canceling my ‘subscription appears complicated, let alone recovering past annual charges. HELP!

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  akramulwp · Member · Jun 1, 2024 at 5:00 am

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  Hi @sduson,

  I’m sorry to hear about the trouble you’re experiencing with your subscription.

  Look for any emails from WordPress.com related to your account and subscription. Sometimes important information can be missed or filtered into spam/junk folders.

  If you have access to your WordPress.com account, log in and navigate to here. There you can view your current plan.

  An official staff can have more insight into your account, here I am tagging this thread for the staff’s attention. Hope you will get it soon.

  Best regards,

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  staartmees · Member · Jun 1, 2024 at 6:10 am

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  You can check billings made by wordpress.com at https://wpchrg.wordpress.com/

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  staff-porcupine · Staff · Jun 1, 2024 at 8:50 am

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  Hi there,

  I’m very sorry to hear about these unexpected charges.

  For us to be able to assist, we’ll need to learn more about this charge. We have a form that was created for this exact purpose. Please make sure to fill out all requested information here: https://wpchrg.wordpress.com/

  Our team will review your request and reply to your email as soon as this is submitted.

  Thank you for helping us help you.