Frustrated Customer

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  erinskypowellblog · Member · Sep 16, 2017 at 1:47 pm

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  I have not used WordPress in over 10 months and was not notified about the auto-renewal system until I was charged $100. I would like my money back and my account deleted immediately.

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Sep 16, 2017 at 3:44 pm

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  I have not used WordPress in over 10 months

  The account and site erinskypowellblog.wordpress.com you are using to reach the WordPress.com support forum is only three months old. There is a site erinskypowell.com. hosted by Squarespace also around three months old and an empty site erinskypowell.wordpress.com. Did you purchase an upgraded plan for that site or perhaps for even another site you may have forgotten about? If so you need to log in to the correct site to manage your account.

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  vishalmukadam · Member · Sep 17, 2017 at 1:26 pm

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  Hi @erinskypowellblog,

  I have added ”modlook” to this thread so one of the staff member can check the billing history and reply you back.
  You can click on the option on the right-hand side which says subscribe to the topic so once gets a reply you’ll be notified through email.

  Please check this refund policy here

  Sorry for the inconvenience caused.

  Thanks!

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  staff-zinnia · Staff · Sep 17, 2017 at 7:09 pm

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  Howdy :)

  erinskypowellblog, the email address listed on the account at wordpress.com/me/account/ is where these notifications were delivered.

  There are not any upgrades connected to this user account. The charge is coming from another account. I will need more details in order to help you track it down.

  Please add the charge details to https://wpchrg.wordpress.com/ as a starting place to make sure it is a WordPress.com fee.