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Forums / FRUSTRATED!!!! – NEED SUPPORT

FRUSTRATED!!!! – NEED SUPPORT

  • Unknown's avatar
    grand0791 · Member · Mar 5, 2012 at 2:27 pm
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    I was billed twice this past month for services which were not requested. I submitted a support request a week ago with no response. Navigating support for WordPress is nearly impossible. Can someone please contact me to resolve this issue ASAP? If not, I will have to resolve through AMEX.

    Thanks,

    Gabe Rand

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member · Mar 5, 2012 at 7:42 pm
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    Hello there,
    FWIW this is the correct link for such reporting and sorting out issues > http://en.support.wordpress.com/contact/?whywasi=charged
    Note: Staff provide support for over 31million. They deal with support tickets by addressing those with the earliest date first. If you contact them repeatedly then the date simlog moves forward in time and it takes longer to get an answer.

  • Unknown's avatar
    thefoodstalker · Member · Mar 5, 2012 at 8:40 pm
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    I sent two request last week and STILL no REPLY??!!!! The main images on several posts keep showing up as a ?……What gives?? I need this fixed ASAP as it is making THE FOOD STALKER Blog look unprofessional. Can anyone help me out there?

  • Unknown's avatar
    timethief · Member · Mar 5, 2012 at 8:45 pm
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    @thefoodstalker
    Clicking your usermane produces this result:

    sandieward.wordpress.com is no longer available.
    The authors have deleted this blog.

    Post the complete URL starting with http:// for the blog are referring to please.

  • The topic ‘FRUSTRATED!!!! – NEED SUPPORT’ is closed to new replies.

Tags

  • account
  • billing
  • Need Help
  • why was I charged

About this topic

  • In: Support
  • 3 participants
  • 3 replies
  • Last activity 14 years
  • Latest reply from grand0791

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