Frustrated with support staff

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  kindramone · Member · Jun 22, 2016 at 7:18 pm

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  How do I ask support of a WordPress support staff directly to get help with my issues instead of just being sent to this forum? I am trying to get privacy setting removed so that I may switch my domain to another host.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 22, 2016 at 7:19 pm

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  All support docs are at https://support.wordpress.com/

  There is no phone support. See here for all the support options when you have wordpress.COM technical support issues see https://en.support.wordpress.com/help-support-options/

  Those who have a paid upgrade for a wordpress.COM site can use the “Contact Support” form, http://support.wordpress.com/contact/ where they will receive a choice of having staff answer your question publicly or privately.

  The best WordPress.COM contact form to use now for Staff assistance is:
  http://wordpress.com/help/contact
  Live chat will be available there if we have Happiness Engineers available to chat. When they are not available using that link results in posting to this peer support forum. https://en.support.wordpress.com/live-chat/

  re: direct email support
  Also note, that you can email WordPress.COM Staff at:
  help@wordpress.com

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  timethief · Member · Jun 22, 2016 at 7:24 pm

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  Have you read this guide?
  Transfer a Domain to Another Registrar
  https://en.support.wordpress.com/transfer-domain-registration/

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  kindramone · Member · Jun 22, 2016 at 7:41 pm

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  Yes I have, and thank you very much for sending. The problem is that when I click “update settings and continue” as instructed so that I may unlock and remove my privacy protection, it tells me there has been an error and I need to contact support. Seems to bring me back to the forum no matter what I do. I’m sure there must be a solution.

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  kokkieh · Staff · Jun 23, 2016 at 12:18 pm

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  Hi there,

  As what account are you logged in when you try to transfer the domain? You are posting here with the username, kindramone, but the domain belongs to a different username account. You will only be able to transfer the domain if you’re logged in as that account.

  That’s also why you keep getting sent to the forum – this username doesn’t own any upgrades, so doesn’t have access to live chat support. If you log in as the other account you should be able to contact us directly so we can help you with this via live chat.