FTP and SQL connections

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  phpwebovh · Member · Apr 5, 2017 at 8:22 pm

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  Hi,
  Can I get FTP and SQL connections to my site phpwebovh.wordpress.com?
  BR, Angela.

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Apr 5, 2017 at 11:32 pm

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  You are confusing wordpress.COM hosted blogs with wordpress.ORG software installs. They are not the same. There is no FTP access https://en.support.wordpress.com/ftp-access/ Only wordpress.ORG installs on paid hosting have FTP access.

  If you are migrating from a self hosted WordPress.ORG site to WordPress.COM please see: Moving from a Self-Hosted WordPress to WordPress.com
  https://en.support.wordpress.com/moving-from-self-hosted-wordpress-to-wordpress-com/ https://en.support.wordpress.com/coming-from-self-hosted/

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  re: wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service