FTP details needed

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  lalalatianna · Member · Apr 19, 2016 at 2:09 am

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  I changed my URL via the wp-admin part of my page and it has now locked me out of the website all together. Getting a 404 error page not found message.

  Anything I can do to fix this? I think I need the FTP details to access something that might help.

  If anything else can be done to fix this, please let me know.

  (Also, I’ve posted in the forums before in the hopes that a professional will get back to me – being that they give you no other option to ask questions – and no one has replied, it’s getting a little annoying because I paid money for my website and I can’t let it just crash like this)

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  staff-zinnia · Staff · Apr 19, 2016 at 2:31 am

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  Hi –

  What is the site URL that you need help with?

  Please post the exact error message here.

  I am asking because I want to make sure that I can provide you with accurate (and helpful) information.

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  lalalatianna · Member · Apr 19, 2016 at 2:35 am

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  My original url was choosehappyblog.com
  Changed it to lalatiannablog.com

  On searching the wp-admin page/the website itself this message comes up:
  This site can’t be reached
  http://www.lalatiannablog.com’s server DNS address could not be found.
  ERR_NAME_NOT_RESOLVED

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  staff-zinnia · Staff · Apr 19, 2016 at 2:56 am

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  Hi –

  lalatiannablog.com has not been registered and is still available. You can register it here:
  http://wordpress.com/start/domains/

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  lalalatianna · Member · Apr 19, 2016 at 2:58 am

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  I’m registered through blue host already.

  Would that mean I need to transfer my URL over to the new one through that?

  Or do I need to pay for a whole new registration to change my URL?

  Thanks

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  staff-zinnia · Staff · Apr 19, 2016 at 1:48 pm

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  lalatiannablog.com is still coming up available to register when I search it. Double check with Blue Host that your transaction when through successfully, because as of right now, lalatiannablog.com is still showing up as available.

  If you are trying to use lalatiannablog.com (purhased through Blue Host) here at WordPress.com, all you will need to do is complete the Domain Mapping. Here’s how: https://en.support.wordpress.com/map-existing-domain/

  If you are trying to transfer your site elsewhere, follow this guide: https://en.support.wordpress.com/moving-a-blog/