Full Refund

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  qualitymusicqmg · Member · Jun 25, 2016 at 4:14 pm

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  I paid $99 but only got refunded $86 after cancelation I would like to be refunded the remaining $13 ???

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 25, 2016 at 4:17 pm

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  Hello there,
  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the refund request and upgrade cancellation take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  kokkieh · Staff · Jun 26, 2016 at 9:32 am

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  Hi there,

  It looks like the domain mapping portion of your plan wasn’t refunded. Sorry about that. I’ve refunded the remaining amount now and you should receive it in a few days.