full refund

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  sunwingnj · Member · Jun 15, 2017 at 8:41 am

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  I want a full refund, please give me some help, thank you

  The blog I need help with is: (visible only to logged in users)

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  triptomylife · Member · Jun 15, 2017 at 9:21 am

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  Hi sunwingnj,

  For new domain registrations, you must cancel within 48 hours of purchase to receive a refund.

  For plans and all other purchases, you must cancel within 30 days of purchase to receive a refund.

  If you need more information, you can consult the web:
  https://en.support.wordpress.com/refunds/

  I hope it helps

  Kind regards

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  sunwingnj · Member · Jun 15, 2017 at 9:40 am

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  Thank you so much for you quick reply. The domain is not newly registered, I have just canceled my purchase, but was told $22.88 will be refund, now how can I get the remaining $13? could you please kindly help. Thank you and I am here waiting for your reply.

  Regards
  Rosemary Chen

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  triptomylife · Member · Jun 15, 2017 at 10:02 am

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  Hi sunwingnj,

  In that case you should contact the support team. They will be able to analyze your particular case.

  Here is the address of the support team.
  https://wordpress.com/help/contact

  I hope your problem is resolved soon

  Regards Jorge Arroyo

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  timethief · Member · Jun 15, 2017 at 6:01 pm

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  @sunwingnj

  Did you carry through and you use the appropriate process found here at Canceling and Refunding Purchases https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases to cancel and request a refund?

  Refunds https://en.support.wordpress.com/refunds/ are time limited.

  • WordPress.com provides a 30-day refund from date of purchase on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers.
  • The refund period for Domain Registrations and Renewals is 48 hours.
  • It takes from 1 – 2 weeks or 7 – 10 business days for the refund to be received after canceling an upgrade and requesting one.

  It is important to know that cancelled domains are not released by the registrar immediately. Also note that here’s no guarantee you’ll be able to use a domain again as it may be sold to someone else. Therefore you should cancel a domain, if and only if, you are sure you do not wish to use it again.

  Every WordPress.COM blog has a sole owner. It is the person with the WordPress.COM username account who registered the blog under that username account and a single associated email address, and who is the original Admin of the blogs registered under that username account.

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew.

  If you are not logged in under the correct username account then clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies prior to logging into another account

  You can manage all of your WordPress.com purchases by navigating to the Me section of WordPress.com and then choosing the option to Manage Purchases from the sidebar.

  Select any purchase in order to view options for managing it. The options available will be different based on the upgrade you choose.

  Canceling and Refunding Purchases
  https://en.support.wordpress.com/manage-purchases/#canceling-and-refunding-purchases

  I will also type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  justjennifer · Member · Jun 16, 2017 at 6:08 am

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  Hey all, it looks like Staff have already replied at https://en.forums.wordpress.com/topic/need-full-refund?replies=3#post-2969102

  For any further discussion please post in the above thread. Closing this one as a duplicate.

  @triptomylife Please don’t refer users to the contact form in their dashboard at https://wordpress.com/help/contact unless they have a paid upgrade. Posts there from users who do not have a paid upgrade will be routed back here in the community forums. If Staff help is required on an existing forum thread, please add the MODLOOK tag to the Tags section in the forum thread sidebar. Thanks for all your help.