Full Refund

  • Unknown's avatar
    abelitydesigns · Member ·

    Today, I spent 96 on a subscription and a domain connection, but I was only given 77 back. Can someone please help me with this?

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there!

    When you purchased the WordPress.com Premium plan, you also indicated you wanted to transfer in the domain abelitydesigns.com. Unfortunately, we don’t automatically refund the cost of the domain in these instances because the domain may be mid-transfer.

    I just checked on our end and the transfer is still pending. You would need to cancel any transfer procedures on your domain registrar’s end, then get back in touch and we can check that status on our end to confirm the domain transfer was cancelled and process that refund.

    I hope that clarifies things! Let us know if you have any other questions, otherwise, we’ll wait to hear back from you.

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