Full Refunded needed with mapping.

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  ffsrecruitment · Member · Sep 18, 2016 at 11:59 pm

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  Hi, who do we need to contact to have our Personal Plan canceled and our domain mapping canceled for a FULL refund?

  The blog I need help with is ffsrecruitment.com

  Regards,

  The blog I need help with is: (visible only to logged in users)

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  girlfriendscoffeehour · Member · Sep 19, 2016 at 1:12 am

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  you can do that yourself … go to your site dashboard, then wp admin … then go to store, and sub menu manage purchases. select tab to the right of domain mapping and at the bottom is a link cancel subscriptions and refund … hope that helps, robert

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  ffsrecruitment · Member · Sep 19, 2016 at 4:45 pm

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  Thanks but as far as I can see this only offers a partial refund. To get a full refund and remove mapping I need to contact WP – but the chat feature/emails are down this week.

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  girlfriendscoffeehour · Member · Sep 19, 2016 at 7:49 pm

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  i removed the mapping and got the full $13 mapping fee refunded however i was left with mapping upgrade error message

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  staff-happychia · Staff · Sep 20, 2016 at 1:53 am

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  @ffsrecruitment

  Oh no! That’s not good. Would you mind telling me why are you wanting to cancel the Personal plan? I may be able to help.

  You can cancel the plan and issue a refund yourself using this guide: https://en.support.wordpress.com/refunds/

  Try this and add modlook tag again if you didn’t get a full refund. We’d be glad to help you!