Full Screen Editor Issue

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  dwarren57 · Member · Sep 2, 2015 at 12:25 am

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  I am experiencing an issue with the new editor. How can I post a screenshot of the problem?

  I would appreciate it if you could look into it.

  The blog I need help with is: (visible only to logged in users)

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  micawbr · Member · Sep 3, 2015 at 10:46 am

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  Here’s the guide for creating and sharing a screenshot: https://en.support.wordpress.com/make-a-screenshot/

  An alternative is to use the free http://snag.gy/ service. After you’ve created the screenshot there, you’re given a link that you can include in a forum post.

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  dwarren57 · Member · Sep 3, 2015 at 5:21 pm

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  This is the problem I am experiencing with the editor when I go into full screen mode.

  

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  timethief · Member · Sep 3, 2015 at 5:28 pm

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  Thanks for the link to the screenshot. Please post:
  (a) Exactly what kind of device you are using to connect to the internet and to WordPress.com.
  (b) Exactly which browser (and version of it) you’re using and your browser size by checking here if necessary http://supportdetails.com/

  Then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  dwarren57 · Member · Sep 3, 2015 at 10:04 pm

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  I am using a Toshiba Satellite Radius P50-W with the Windows 10 upgrade. My browser is Google Chrome version 44.0.2403.157 with a 1536 x 775.

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  supernovia · Staff · Sep 3, 2015 at 10:07 pm

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  Thanks. To clarify, are you starting in smaller screen mode, opening the editor, and then going into full screen mode?

  Or are you opening the editor from full screen mode?

  If you wouldn’t mind trying both and letting us know whether there’s any difference between the two methods, that would be great.

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  timethief · Member · Sep 3, 2015 at 10:07 pm

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  Thanks for providing your details for Staff. Please be patient while waiting for their response.

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  timethief · Member · Sep 3, 2015 at 10:08 pm

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  Hi Velda … lol :D
  simultaneous typing.

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  supernovia · Staff · Sep 3, 2015 at 10:14 pm

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  :D

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  dwarren57 · Member · Sep 12, 2015 at 1:22 am

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  Thank you for the reply. Yes, I start in small screen than go into full screen when I open the editor.

  I start in fullscreen mode and it works as normal for the first few minutes. Then, I experience the same problem again.

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  dwarren57 · Member · Sep 13, 2015 at 11:34 pm

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  Sorry to post again, but I discovered that this happens when I click the explain button for grammatical errors. The window comes up, but does not display anything. I click out of the menu and I experience the same issue from the screenshot above.

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  supernovia · Staff · Sep 14, 2015 at 6:41 pm

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  Ah, so it’s basically happening when you close a pop-up window? Do you get the same thing if you click the question mark?

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  dwarren57 · Member · Sep 14, 2015 at 8:47 pm

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  Yes, it happens anytime I close a pop up window.

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  supernovia · Staff · Sep 15, 2015 at 12:23 am

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  Thank you. I’ve reported this and will let you know what I find out. You can make the error go away in the meantime by refreshing and clicking “reload” to get the latest version of your post (though saving to drafts in the meantime is always a good idea.)

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  dwarren57 · Member · Sep 15, 2015 at 2:31 am

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  Thank you, I appreciate it!