Funds refund

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  okoyestdazel · Member · Sep 15, 2020 at 5:24 am

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  I made a purchase on 26 of august but unfortunately did a refund of it due to misspelling of some word.. My bank has asked send a mail to the merchant and that I provide a document stating my refund was processed together with an ARN number..

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  ryrhino00 · Member · Sep 15, 2020 at 5:31 am

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  Hi,

  Please wait for a Staff member to help you.

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  nandinibhardwaj · Member · Sep 15, 2020 at 8:02 am

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  When my money refund

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  staff-mckluskey · Staff · Sep 15, 2020 at 8:40 am

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  Hi there!

  There is no ARN for your refund which means it was likely processed as a reversal.

  That happens when the refund was issued before the original charge settled with the bank, so the original charge should have simply disappeared from your bank statement without a refund being issued.
  Please check your statement to see if the original issue is still there and in case of doubts, reach out to your bank for more details.

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  nandinibhardwaj · Member · Sep 15, 2020 at 8:45 am

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  My premium purchase plan is cancel from me and i want refund my purchase plan.

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  staff-mckluskey · Staff · Sep 15, 2020 at 11:52 am

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  @nandinibhardwaj, your refund has not yet been completed. Refunds usually take 5-10 business days to appear on your statement, but some banks outside of the United States may require more time to process the refund.

  In some cases, you will not see a separate refund listed on your statement, but the original charge will be removed instead, as is the case of @okoyestdazel.