G Suite Basic upgrade

• 

  hw011217 · Member · Aug 1, 2022 at 7:13 am

  • Copy link
  • Add topic to favorites

  Hi there, for whatever reason, I have my G Suite obviously via automattic and I do not know how to upgrade as I need more workspace!

  I don’t have a site with WordPress.com yet

• 

  amiteshg93 · Member · Aug 1, 2022 at 8:18 am

  • Copy link

  Hello there,

  Here is a link you might find helpful: https://wordpress.com/support/add-email/adding-google-workspace-to-your-site/#adding-new-users

  Please let us know if you need further assistance. :)

• 

  staff-totoro · Staff · Aug 1, 2022 at 10:53 pm

  • Copy link

  Hi there,

  I do not see any upgrades under your @hw011217 WordPress.com account when I check on our end. You can confirm by visiting this page: https://wordpress.com/me/purchases/.

  Is it possible you made your purchase under a different login? What is the URL of the site associated with the upgrade you are needing help with? Happy to check in our system so we can take a closer look.

• 

  hw011217 · Member · Aug 8, 2022 at 8:55 am

  • Copy link

  Thanks a lot, your link seems to be really helpfull :) One more question – if i cancel my wordpress account @hw011217, g-suite basic will be transferred to google workspace automatically, is this right?

  With kind regards
  Hermann

• 

  aleone89 · Staff · Aug 8, 2022 at 12:08 pm

  • Copy link

  Hello Hermann,

  if i cancel my wordpress account @hw011217, g-suite basic will be transferred to google workspace automatically, is this right?

  Yes – when G Suite is cancelled – you would receive an email notification to renew directly with them and you would need update the billing details directly with Google.