G suite billing

  • Unknown's avatar
    eileend1269b6019 · Member ·

    How do I ensure continued service for my G Suite domain? I received an email from the G Suite team saying ‘Your G Suite Basic subscription for yellowrosecoaching.com is no longer provided to you through your reseller, and you don’t yet have a billing plan set up directly with Google or with another reseller.’ Then I was directed to your site to contact customer support. Please help! Thank you,

  • supernovia · Staff ·

    @eileend1269b6019 that’s odd, had you meant to transfer the license out? Let us know what your goal is & we’ll help you sort this out.

    Also I noticed the emails for this account are actually listed under a totally separate username. Can you log out of @eileend1269b6019, log back in using the email address you used to sign up? It should be the one that has your receipts from us.

    After you’re logged in as the upgrade owner, you’re welcome to reply here again in our public forums, or start a new private conversation with support, at https://en.support.wordpress.com/contact/

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