Gain access to our own website

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  nsalisburyscott · Member · May 1, 2020 at 9:52 am

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  My company website is a wordpress site set up by an external agency on our behalf. We are trying to get access to the websites in case we need to make updates to it ourselves but the agency are dragging their heels in giving us the login details. They are making excuses as to why they can’t. Is there anything we can do to get access directly from WordPress if the agency is unable to or refuses to give us the details?

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  slantedplanet · Member · May 1, 2020 at 9:16 pm

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  Hello!

  If the site is hosted with WordPress.com, this link explains your options for account recovery:
  https://wordpress.com/support/account-recovery/

  The WordPress.com staff has visibility and access to WordPress.com accounts that it does not have for other hosting platforms. For that reason, assistance here is very limited for sites running on other hosting services.

  If you need help identifying your web hosting provider, please reply again with the address of your website.