Gain Administrator Access
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I represent Fred Hutch from Seattle and I am trying to gain admin access to this blog: http://climbtofightbreastcancer.wordpress.com. The email that was used to create this blog is no longer active and the remaining users are editors to the blog.
Is there a way to switch admin access to my desired email so I can gain access to the wp-admin dashboard?
I tried WP Support but I got a Copy/Paste answer.
Thanks in advance!
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Hi, fhcrc. At the risk of asking you to repeat yourself, would you mind sharing the answer you got from WP Support? What was unsatisfactory about their answer?
Cheers,
-Brian -
@fhcrc – are you the original owner of the blog?
Account Recovery Page
https://wordpress.com/wp-login.php?action=recovery
Bit longer answer – all blogs are owned by a single account (email actually) – the account recovery is to allow the original owner to gain access if the original email is no longer working, not to enable some random user to take over a blog.
If the original email was a work email the system Admin’s (Fred Hutch) should be able to activate the email long enough to transfer the blog.
In my time helping in the forum, I have not seen random users upgraded to Admin’s. That would allow you to take my blog away from me if you were a user on my site but I was on vacation and you claimed something just to move you up.
Tough place WordPress.COM staff is placed in when emails are gone or people leave a company without properly transferring a blog to the proper person.
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Thanks for the replies.
This was the reply I got when I submitted a ticket to the Account Recovery Page couple weeks ago.
“If you still have access to the email connected to the account, you can enter that email address in the password recovery tool. Please check your spam folder for the recovery email if you don’t receive it in your inbox immediately:
https://en.wordpress.com/wp-login.php?action=lostpassword
If that doesn’t work, in order to regain access to a WordPress.com account, we’ll need one of the following things:
* An email sent from the email address on file for the account
Please include ticket no. [#1899123] in the subject of your reply, so we can connect it to this message.
* A PayPal Transaction ID for any upgrades purchased for the account. Keep in mind that PayPal is our sole payment processor, which means that this transaction ID was generated even if you paid via credit card or another method……….”
I am not sure if they read my ticket correctly but this was an exact copy from the support page.
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Yes, I understand the difficulty of this situation. The original owner is not fhcrc but some other email under the same email domain (@fhcrc.org). Is the other ways I can gain access? Perhaps giving an editor of the blog to administrator access (who is not just a random user)?
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I used the term “random” deliberately –
Do you know the original email address? If so – I would have a very serous talk with your email admin folks – since you are all one big family – the email Admins should be able to bring back the email long enough to reset the password for that email / account – then transfer the blog to a new account / email – – then go back and kill the old email address
A suggestion – if you can get this all straightened out – set a new never expire email address that is used for your blog Admin only that is not tied to a specific person – then as people transfer around – the Owner Admin stays and is no longer related to a specific person –
The problem is that promoting an Editor to Admin is the new Admin has almost unlimited powers and that promotion is normally reserved for the owners and Admin’s – from the view of WordPress.COM they would be giving the blog to another user – opening them to serious legal action if they goofed –
Why did the original email go away?
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I will have a talk with the IT folks to see what they can do help.
Let me add to what I found out about the email. The original email was (email visible only to moderators and staff) but the owner of the blog got married which resulted in a new username ((email visible only to moderators and staff) ). So, no emails can be received from WordPress because it is sending it to the old email and not the new one.
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The email addresses are redacted in the forum for privacy reason – the staff can see the address but I can’t – but does not matter to me
Looks like the IT folks have two options – reactivate the address for a while or set up a forward to another email address (to regain access to the account you only need to receive not send email) – but if you can send email from the original account it makes life easier for the staff to help
getting a bit closer – keep the faith :)
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Great! Thanks. This is definitely a helpful conversation and glad that I got some ideas on how to troubleshoot!
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I was wondering if there is anyway to find out which email is associated with that account?
**I just got word that the fhcrc account used to own that blog but after email change, the blog is no longer associated with that login.
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The most I have ever seen the staff do is to send an email to the email of record for a blog. I have never seen them give someone the email address – some time back they would give part of a hint (first letter of email with the domain name) but for privacy reasons they stopped that last I saw in the forum
I will flag this for staff attention to see if they have other ideas – usually they refer people to the account recovery form that I gave you earlier
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Great, I just sent an email to the person in charge of ticket.
If I find a solution, I’ll post it on here for future users in the same situation.
Thanks again, for bearing with me!
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