Gaining access

  • Unknown's avatar
    gracechurchofthenazrene · Member ·

    I’m trying to transfer an old domain name gracenazarene.org which has the username (email visible only to moderators and staff) to faithlife.no one has access and can get into (email visible only to moderators and staff) because all of those people have left our church and are no longer available for contact. What do I do? I’m trying to transfer that domain name which is gracenazarene.org to faith life and I need the transfer codes. Help

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    helper-heroponriki · Member ·

    If you have the transaction IDs from charges on this account, you can use the Account Recovery form to prove ownership of the site, then WordPress.com support can help you from there. You can find that form here:

    https://wordpress.com/wp-login.php?action=recovery

    Just fill out as much information as you have including an email address where Support can get in touch. The transaction ID will be on your bank statement as WordPress followed by a letter/number code. They’ll look like this:

    WordPress XXXXXXXXXX

    You can read more about what the account recovery process entails here:

    https://wordpress.com/support/account-recovery/

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