Gallery issue Woocommerce single product page

  • Unknown's avatar

    Hi there,

    Hope you are doing well! I need some help fixing an issue with the image gallery of the single product page. I’m using Woocommerce and the Illustratr theme (which I think is the source of the issue?). The problem is as follows: when you go to the single product page, the images are squared, even though I selected in customizer>Woocommerce>product images> that they should not be cropped. When you click through the gallery, the images sometimes suddenly go back to the full size (and after another click go back to their squared self). For a demonstration, see

    //s.imgur.com/min/embed.js

    Can anyone help me with this issue? Thanks in advance!

    Anne

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    If you have WooCommerce installed on a WordPress.com Business Plan or have a paid WooCommerce extension on a self-hosted site you can open a ticket while logged into your account at:

    https://woocommerce.com/my-account/create-a-ticket/

    But, if your site is self-hosted and built using the WordPress.org open software, you’ll need to seek assistance from their forums which can be found at:

    https://wordpress.org/support/plugin/woocommerce

    These forums are for WordPress.com hosted websites. If you want to know the difference between the two, you can find more information in this document:

    WordPress.com vs. WordPress.org

  • The topic ‘Gallery issue Woocommerce single product page’ is closed to new replies.