Generating a new Google Authenticator QR Code

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  flarb · Member · Dec 20, 2014 at 1:37 am

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  I got a new phone and need to move my google authenticator access to it. How can I generate a QR Code for Google Authenticator to scan for my account if I already have it enabled? There doesn’t seem to be a way to re-generate it.

  The blog I need help with is: (visible only to logged in users)

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  alexjgustafson · Member · Dec 20, 2014 at 5:52 pm

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  Hi Ralph,

  We currently don’t have a nice way of switching over the two-factor codes to a new device. You’ll need to disable Two-Factor Authentication using the old Google Authenticator (or one of your back-up codes):

  Enable Two-Step Authentication

  Once you disable it, you can re-setup Two-Factor using the Google Authenticator app on your new phone.

  Best,

  -Alex G.

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  flarb · Member · Dec 20, 2014 at 6:03 pm

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  It won’t let me disable it because it requires me to enter a code from Authenticator to do so. But I don’t have access to that device anymore, so I can’t disable two factor.

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  alexjgustafson · Member · Dec 20, 2014 at 7:10 pm

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  Hi Ralph,

  Let’s move this over to email so we can securely get you access again.

  I’ve sent you an email to the address associated with your WordPress.com account, just reply there. :)

  Best,

  -Alex G.