Get domain name back

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  welcomer · Member · Oct 20, 2020 at 8:20 pm

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  Domain expired. Can I get it back?

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  supernovia · Staff · Oct 20, 2020 at 9:48 pm

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  Hi, I see you deleted a site as well as the domain. Do you want us to restore the site so you can restore the domain, and then point it elsewhere?

  Please respond ASAP so we can get this sorted before the domain goes into redemption.

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  welcomer · Member · Oct 20, 2020 at 11:18 pm

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  Yes please

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  staff-totoro · Staff · Oct 21, 2020 at 2:04 am

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  Hi there,

  Thanks for confirming. I have restored https://soilcheckup.wordpress.com/ to your account.

  I see that you purchased the WordPress.com Premium Plan (which included a free domain) on Oct. 17, and then cancelled on Oct. 20 for a full refund. You can confirm here: https://wordpress.com/me/purchases/billing/

  Because of this, to recover soilcheckup.com we will need to collect the domain registration fee and then we will be able to restore. I have sent an invoice to your account email, please make payment in that email, then return here to let us know, so we can recover the domain, thanks!

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  staff-totoro · Staff · Oct 21, 2020 at 7:33 pm

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  @welcomer have you made payment yet? We are not able to start the domain recovery process until you let us know you have made payment, thanks!

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  welcomer · Member · Oct 21, 2020 at 7:42 pm

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  Paid it yesterday. Thank you for your help!

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  supernovia · Staff · Oct 21, 2020 at 8:40 pm

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  Hi, these things are very time sensitive. It appears the domain was removed just before we heard back from you.

  I’ll refund the invoice. You can go ahead and purchase it elsewhere now.