Get refund for the renewal of the domain I set NO auto RENEW

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  veganitaliani · Member · Sep 30, 2015 at 5:27 pm

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  Hi!
  I would like to resolve a domain problem: my domain http://www.siamovegani.com was not as auto activated (but manual) and yet the renewal of the domain was charged on my credit card and I was not notified by email or any other means…

  I would like get refund! I also want to clear this domain!
  There is no button on this page to click, I’ve tried everything …
  Still I would like the refund
  How can I do?
  Gianni

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Sep 30, 2015 at 5:30 pm

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  WordPress.com provides a 30-day refund on all upgrades except Domain Registrations, Domain Renewals, and Guided Transfers. The refund period for Domain Registrations and Renewals is 48 hours.

  Note: It takes from 1 – 2 weeks for the refund to be received.

  Provided you are logged in under the same username account that purchased the upgrade, and you are within the allowed time frame for refunds, you can cancel and request a refund from your dashboard > Store > My Upgrades. You can also disable auto-renew there. http://en.support.wordpress.com/my-upgrades/#canceling-upgrades

  See here:
  Dashboard > Store > My Upgrades
  http://en.support.wordpress.com/my-upgrades/
  as well as
  Dashboard > Store > Billing History
  http://en.support.wordpress.com/Billing-History/

  For Staff assistance we type modlook into the sidebar tags on forum threads. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Sep 30, 2015 at 9:28 pm

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  Hi @veganitaliani, the domain is owned by another user. Can you log in as that user then contact us here?
  http://en.support.wordpress.com/contact

  We’d be happy to help from there, but we do need you logged into the correct account, since domain cancellations are not easily reversed.