get rid of google…

  • Unknown's avatar

    My blog is ivanherman.wordpress.com, but I use the http://www.ivan-herman.name domain which I have set up with you quite a while ago. At the time the email was set up to use the google application domain. The domain itself (ivan-herman.net) is registered by Gandi.net.

    I want to get rid of Google. I would like the @ivan-herman.name emails to be forwarded to another provider, namely either (email visible only to moderators and staff) or (email visible only to moderators and staff). The former is an Apple iCloud account, the latter is an account managed by the W3C.

    I did find http://en.support.wordpress.com/category/email/ but, honestly, I do not understand what has to be done. I know that, for example, for ivan-herman.net the DNS servers used on gandi for that particular domain are three DNS servers; should I use those exchanging the google name servers under the MX and TXT flags? Or, alternatively, use the DNS servers of gandi to control email redirection from there? (I have no idea what the servers are for the iCloud alternative). I am a bit afraid of the gandi ones, for example, because the wordpress DNS servers are set on gandi, wouldn’t it lead to an infinite cycle?

    I am happy to keep the main ‘blog’ alive at wordpress if my email can bypass google. If that is not possible, I would even prefer to get rid of the wordpress-ivan-herman.name association, in which case you will have to tell me how to do that.

    Sincerely

    Ivan Herman

    Thanks for your help.

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar

    Hi Ivan!

    You’re very much on the right track!

    To remove Google, first remove the five MX records and one TXT record setup for Google Apps in your Edit Domain settings. You’ll then want to close your Google Apps account so don’t continue to be charged. But removing these DNS records stops the email from pointing to Google.

    Then add the MX records provided by your email provider of choice. (Or see the email forwarding alternative below).

    (I have no idea what the servers are for the iCloud alternative). I am a bit afraid of the gandi ones, for example, because the wordpress DNS servers are set on gandi, wouldn’t it lead to an infinite cycle?

    We see this all the time, there are no issues with pointing the name servers to WordPress.com, then using the MX records here to point back to a domain registrar’s provided email service. Just make sure the MX records are correctly configured. :)

    At the crux of the matter is that so long as the domain’s name servers point to WordPress.com, you’ll need to manage your MX and TXT records for your email provider of choice here as well. Even if the email service is the same provider as your domain name.

    I would like the @ivan-herman.name emails to be forwarded to another provider, namely either (email visible only to moderators and staff) or (email visible only to moderators and staff). The former is an Apple iCloud account, the latter is an account managed by the W3C.

    We do offer email forwarding for free and its very quick setup:

    http://en.support.wordpress.com/email-forwarding/

    Once you remove the Google Apps MX records, you’ll see this option provided in the Email tab of your custom DNS settings here on WordPress.

    The only reason to setup MX records for an outside email provider is if you want a full email service setup specifically for your @ivan-herman.name email addresses. Where each will have their own inbox/etc.

    Best,

    -Alex G.

  • Unknown's avatar

    Alex,

    thank you. That is then almost clear:-).

    Although I do not want to deal with it right now (that will be a week-end project), one issue is not really clear. I have checked at google how to get rid of my account there. I found this:

    https://support.google.com/accounts/answer/32046?hl=en

    however, if I go to the ivan-herman.name account on google, I do not find the ‘delete account and data’ option. I wonder whether it is related to the fact that this particular google account was actually set up by wordpress.com at the time when I decided to use my own domain name for the blog. Actually, I am never charged by google for this; I am charged by wordpress.com (which is fine) (and, of course, by gandi.net for the domain name itself). I wonder whether removing that particular google account is not something that should be done through you as well…

    Thanks for your prompt help, b.t.w.!

    Cheers

    Ivan

    >

  • Unknown's avatar

    Hi Ivan,

    I think you’ll find this guide more helpful:

    https://support.google.com/a/answer/1257646?hl=en

    Google treats their Google Apps accounts differently than standard Google Accounts so you’ll see slight difference in menus like the one you mention. In other regards to deleting/canceling the Google account you might also get better step-by-step and/or troubleshooting from their support folks. I don’t know much about Google Apps beyond setting it up, and searching through the support docs just like you. :)

    Actually, I am never charged by google for this; I am charged by wordpress.com (which is fine)

    You can see a list of all your charges from WordPress in your account billing history here:

    https://ivanherman.wordpress.com/wp-admin/admin.php?page=billing-history&user=565254

    You’ll see that we do not charge for the Google Apps service — it’s possible that it comes up on your bank account with reference to do the domain name, but Google processes the transaction.

    All your charges are for our Domain Mapping upgrade, pointing the custom domain to your WordPress site. This upgrade is used with our without Google App integration.

    The only connection we have to the Google Apps account is those MX records (and we recently enabled the option to setup Google Apps from the start to make the MX record setup easier.)

    Best,

    -Alex G.

  • Unknown's avatar

    Alex,

    this is just to tell you that… it all worked. I could remove my google account (good riddance:-) and I used the WordPress redirection mechanism for emails that, indeed, is pretty obvious.

    The only thing that bothered me that the effects of the redirection took a surprisingly long time; I thought it would be instantaneous. But I presume some settings had to propagate on several machines on your side, which explains the delay. But, after some delay, things do work.

    Thanks a lot for your help. I appreciate it.

    Ivan

    >

  • Unknown's avatar

    Hi Ivan,

    Yeah, I think right now it can take up to 4 hours for the email redirection to be completely setup. Sorry for the wait time!

    Glad it all worked out though. :)

    Let me know if anything else comes up, and I’m happy to help.

    Best,

    -Alex G.

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