Get the $13 Mapping Subscription, back in my shopping cart

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  dynamicacademy1 · Member · Oct 21, 2016 at 10:49 pm

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  I have the free WP account/page. When I set it up initially, ..the $13 Domain mapping was pending in my ‘shopping cart’.

  Now, all of a sudden it’s gone and I can’t find it in any tab or page. Please Help

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Oct 21, 2016 at 10:54 pm

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  Have you allowed a domain mapping upgrade to expire? Some time ago now (months ago) individual domain upgrades were discontinued. Only those who had domain mapping upgrades that have not expired are allowed to renew at the same rate. All others have to add a plan http://store.wordpress.com/plans and purchase an upgrade bundle. https://wordpress.com/pricing/

  You have to be logged in as Admin http://en.support.wordpress.com/user-roles/#administrator under the exact same username account that registered the blog to access the blog’s dashboard, renew or cancel any upgrades, claim a refund for any qualified upgrades, and disable auto-renew. Dashboard > Store > My Upgrades.

  If you are not logged in under the correct username account clear your browser cache https://en.support.wordpress.com/browser-issues/#clearing-your-browser-cache and cookies https://en.support.wordpress.com/browser-issues/#clearing-wordpress-com-cookies and then login under the correct username account.

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  timethief · Member · Oct 21, 2016 at 10:55 pm

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  We need details please.
  1. What is the domain URL?
  2. What is the underlying .wordpress.com URL?
  3. Exactly which username account registered the underlying .wordpress.com blog and purchased the upgrade for it?
  4. When was the upgrade purchased?
  5. When did the expiration take place?

  I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  supernovia · Staff · Oct 23, 2016 at 5:38 am

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  Hi @samsunggearvrreview, you wouldn’t have had a $13 option. But you can go ahead and get the personal plan here:
  https://wordpress.com/plans

  It comes with a domain credit, direct support, and it removes ads from your site. Once you’ve bought the plan, just click on your “Claim Domain” message, or head over to https://wordpress.com/domains to set up the mapping as you’d like it.