Getting “502 Bad Gateway” on my account

  • Unknown's avatar
    purposmedia · Member ·

    Im getting a”502 Bad Gateway” error when clicking on to preview my site, when I try to install a new them, seems no matter what action I try to make in regards of my site I get this 502 Bad Gateway error. Also, I can’t uninstall plugins that I installed.
    Listed below are details that happened before this occurred:
    1. I installed a purchased theme (before the error occurred). Images would not show up on my site, instead blue boxes with question marks in place of images.
    2.I uninstalled new themes (502 error occurred after I uninstalled)
    3. I uninstalled all, pages, posts and media to attempt a clean start of my site
    4. Not able to uninstall any new plugins

    This is for my site purposmedia.wpcomstaging.com
    (I did not attach a paid domain for it yet because I want to finish building the site first. Once I’m done building my site I will attach my paid domain to it.

    Hope that you’re able to help and resolve this issue.
    Thank you in advance

    The blog I need help with is: (visible only to logged in users)

  • staff-imahappyengineer · Staff ·

    Hello there,

    We’re sorry to hear about the inconvenience this might have caused you. I checked your website, and I can also replicate the issue. 
     
    I have now reported this matter for further investigation and resolution. Rest assured that we will take this with urgency, and we will update you through email as soon as possible. 
     
    We really appreciate your patience on this matter. 

  • staff-imahappyengineer · Staff ·

    Hello there,

    Your site is now fixed. I also sent you an email with the details.

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