Getting a cover image to show

  • Unknown's avatar
    jjohn126 · Member ·

    Can someone help me with a cover image that refuses to show? Thanks

    Self-declared URL: https://deliverworkforce.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-totoro · Staff ·

    Hi there,

    Apologies, but we can’t help with your issue directly because we don’t host deliverworkforce.com on our WordPress.com managed hosting.

    To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

    Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at GoDaddy. As a result, we do not have access to your site and are not familiar with the source of your issue.

    You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks. Unfortunately though, as it stands now, we are not able to help since it is hosted elsewhere.

    I did take a little time to examine the source code of your site however, and can see it is using the empowerwp-pro theme. The issue you are referring sounds like a display issue related to your theme. The good news is that help is available directly from the creators of your theme here: https://members.extendthemes.com/

    Hope this helps point you in the right direction!

  • The topic ‘Getting a cover image to show’ is closed to new replies.