Getting a refund

  • Unknown's avatar
    hdoherty1 · Member ·

    I cancelled my website and my domain with wordpress. They have forgotten to cancel my domain and I have now been charged £15. I have proof to show that they are in the wrong but they refuse to discuss the matter with me.

    Can anyone help?

    They refuse to talk to me on “chat” and when I pretend to want to buy something and then reveal my true intentions they leave the conversation.

    Please help

  • Unknown's avatar
    timethief · Member ·

    Hi there,

    Which upgrade, which site URL and which username account is this about, please?

    How many username accounts and sites do you have? Maybe you failed to cancel one and disable auto renew.

    Canceling and Refunding Purchases

    Manage your purchases

    Automattic Inc. https://automattic.com/ owns WordPress.com and other products like Akismet and VaultPress, etc. so this could be a charge related to one of them. It’s important to know that each charge is sent to the registered email address for each username account, so if you have more than one username account that could be confusing you. Also, if you have a wordpress.org account and a wordpress.com account that could be confusing you.

    To address any and all billing issues like this one we can click https://wpchrg.wordpress.com/ and we can also use this form (which works even when the main contact form is closed): http://en.support.wordpress.com/contact/?whywasi=charged

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Also subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • staff-doublebassd · Staff ·

    Hi there,

    You are having trouble because you are contacting us from an account that hasn’t had any active upgrades under it since August of last year. If you were charged £15, it must’ve been under a different account – there is no history of any charge for that amount under this account.

    Please contact us in this thread under the account that is connected to the upgrade and I’d be happy to take a look into processing a refund for you.

    Thanks!

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