Getting a refund for auto renew

  • Unknown's avatar
    yogeshram · Member ·

    Hi Guys

    I purchased a website in the past domain: https://10ideablog.com/

    I got an auto renewal email a few weeks ago. When I logged in and checked the billing area there did not appear to be a saved card. In fact it asked me if I wanted to save a new card. For this reason I thought I was ok and would not be charged.

    However I have been charged £15 from my credit card and I did not want to renew this.

    Could you please help by letting me know how to arrange a refund? It does not allow me to stop auto renew in my settings.

    Kind thanks

    Yogesh

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy!

    I’ll be happy to help. This upgrade is not connected to the user account you’ve contacted us from. There is not a history of any charges to this account.

    Please sign in to the account where the transaction originated and post back here so I can investigate for you.

  • The topic ‘Getting a refund for auto renew’ is closed to new replies.