Getting Access to FTP

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  jonathanfan31 · Member · Apr 26, 2025 at 6:54 am

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  How do I get access to my FTP login information? I have the business plan and the website is hosted in wordpress.com

  The blog I need help with is: (visible only to logged in users)

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  staartmees · Member · Apr 26, 2025 at 6:57 am

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  If you would do a search in our extensive documentation, you would find the answer at https://developer.wordpress.com/docs/developer-tools/sftp/

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  urvilc24e07a92b · Member · Apr 30, 2025 at 7:39 am

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  To access your FTP login information for a website hosted on WordPress.com, it’s important to note that WordPress.com does not offer FTP access for their hosted sites. FTP access is typically available on WordPress.org or self-hosted WordPress websites, but WordPress.com provides different ways to manage your site, such as through their dashboard.

  However, if you have a Business Plan or higher on WordPress.com, you do get some additional features like the ability to add custom themes and plugins and SFTP (Secure FTP) access. Here’s how you can access it: Steps to Get SFTP Access on WordPress.com (for Business Plan or Higher ):

  1. Log into WordPress.com :
     • Go to WordPress.com and log into your account.
  2. Navigate to Your Site :
     • In your dashboard, select the website for which you need the SFTP details.
  3. Go to Settings :
     • On the left-hand menu, click on “Upgrades” and then select “Hosting” (or you can search for “SFTP” in the settings).
  4. Find SFTP Details :
     • Under “Hosting”, you’ll see the SFTP section. This section will display the necessary details, such as the SFTP hostname, username and a generated password.
     • Note : The login credentials (username and password) will be unique to your site and cannot be retrieved directly like FTP details.
  5. Use an SFTP Client :
     • To connect via SFTP, you can use software like FileZilla or Cyberduck. Enter the SFTP hostname, username, and password to establish a connection to your WordPress.com site.
  6. Upload or Edit Files :
     • Once connected, you can upload or edit files directly on your site using the SFTP connection.

  Alternative Methods for File Management :

  • If you’re unable to access SFTP or prefer not to use it, you can use the WordPress.com Customizer or Theme Editor to manage your site.
  • You can also use the Jetpack Plugin (for the Business Plan) to add additional functionality and manage files through a connected site.

  If you’re still facing challenges, I recommend reaching out to WordPress.com support for more tailored assistance with your business plan.

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  adusman402 · Member · Apr 30, 2025 at 11:20 am

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  Hi there,

  For sites on the Business plan or higher, you have access to SFTP and SSH. To obtain the login credentials for SFTP and SSH, please follow the steps in the link below:

  https://developer.wordpress.com/docs/developer-tools/sftp/#sftp-credentials

  You can then use these credentials with an SFTP client of your choice by following the instructions here:

  https://developer.wordpress.com/docs/developer-tools/sftp/#set-up-a-client

  For answers to frequently asked questions about SFTP, please refer to the link below:

  https://developer.wordpress.com/docs/developer-tools/sftp/#frequently-asked-questions

  If you need further assistance or have questions about your Business plan, kindly submit a support request to WordPress.com support:

  Replied by a designated WordPress.com staff member