Getting back my domain
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Hey,
I cancelled my purchase of the domain name thegblog.org yesterday not knowing that I can map it to another website within wordpress.com itself. I would like to map it from WordPress.com but it says the domain name is already taken when I’ve already cancelled it and I am pretty sure that nobody else has bought it as I can still see the domain status has not been updated since I deactivated it yesterday.Is there any way of getting it back to redirect it from WordPress.com?
The blog I need help with is: (visible only to logged in users)
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Hi there,
I cancelled my purchase of the domain name thegblog.org yesterday
Do you want to keep the domain? If so, I can contact the registrar. I would need to send a payment request for the Personal plan. Previously you had the Premium plan, but the Personal plan would cover the cost of the domain.
You will need to create a site for me in your account so I can add the plan and domain to it.
I would like to map it from WordPress.com
Are you looking to use the domain on another WordPress.com site or a site hosted elsewhere?
Once I know more, I’ll be happy to help you out.
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Hey Gemma, any update? By the way, the domain I was referring to is thegblog.org
I also posted on the forum about the possibility of reversing our cancelling or to restore our subscription. Can we do that? Thanks!
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Hi there,
I was waiting for you to confirm whether you would like me to try and recover the domain. But you have done so now :)
I have sent you a payment request for the subscription you would like to restore — which includes domain costs. However, please be aware that if the domain goes into redemption when we try to recover it, there will be an additional redemption fee of $80.
Let me know if you have any questions!
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Thanks for making the payment. We have started the process of trying to get the domain back, and I will let you know as soon as I have an update on that — it might be a couple of days so don’t worry if you don’t hear from me straight away.
In your first message, you mentioned the following:
not knowing that I can map it to another website within wordpress.com itself
The next steps are to create a new (free) site in your WordPress.com account — once you have done so, I can add the Premium plan to that site for you. If the domain is recovered, I will add that to your plan too.
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Hi,
Good news! thegblog.org is active again :)
Let me know when you have created your site and I will add your plan and domain.
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Hey Gemma! Thank you. Is this site okay? http://thegblogorgblog.wordpress.com/
Also, just hit me that you mentioned that we could have used the personal plan to cover the domain? Can we use that instead and get a refund?
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Hi there,
Also, just hit me that you mentioned that we could have used the personal plan to cover the domain? Can we use that instead and get a refund?
I’ve restored your domain to thegblogorgblog.wordpress.com and added a Personal plan to your account. Your previous plan was set to expire on 2017-03-17; as you still have a few weeks left I have refunded the $99 you paid for the Premium plan.
When your plan and domain are due for renewal in a few weeks time, it will renew as the Personal plan.
Refunds usually take about a week to process and show up on your statement. You can view, print or email yourself a copy of the refund receipt from your Billing History here: https://wordpress.com/me/purchases/billing
You can now set thegblog.org as the primary domain for your site using these instructions:
Let me know if you have any problems.
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Nothing else. Thank you very much Gemma, you’ve been a great help! Have a good day ahead!
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