Getting billed for a site I don’t have access to
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I am being billed for a site I can’t access. I get paypal billing notifications to this email ((email visible only to moderators and staff)) for the barefoodnyc.wordpress.com site, but it’s not managed from the wordpress account tied to the same email.
Site: barefoodnyc.wordpress.com.
WP.com: Yes
Correct account: Unknown -
Hello!
I have tagged the staff. I’m sure they will look into your situation.
Best Regard. -
@erikawendel – We have absolutely no history of purchases, transactions, or billing activity of any kind under the account you’re currently logged into.
If you enter the charge details at https://wpchrg.wordpress.com/ we should be able to help you with this.
The transaction ID needed will be on your bank statement as
WordPressfollowed by a letter/number code. They’ll look like this:WordPress XXXXXXXXXXI hope that helps!
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I have the transaction ID – when I clicked on “view my receipt” it brought me to the account that has no billing history. I have been getting charged yearly for an account i have no access to and this is very frustrating. Can someone call me?
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We don’t provide phone support, but that transaction ID what you need to recover access to the account that was charged.
First, log out of WordPress.com at https://wordpress.com/me
Then, follow the steps at https://wordpress.com/support/account-recovery/#account-recovery-form to recover access to the account that was charged by using the transaction ID.
Once you have recovered access to the account that was charged, you can cancel and refund the charge at https://wordpress.com/me/purchases
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