Getting Black box on Menu Bar

  • Unknown's avatar
    pritibsr007 · Member ·

    I am Getting Black box on Menu Bar which is not going away.

    Self-declared URL: http://www.digielite863.com
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • Unknown's avatar
    faisalahammad · Member ·

    The header looks fine on my end. Could you please recheck and let me know if I’ve missed anything?

  • staff-totoro · Staff ·

    Hi there,

    Thank you for reaching out with your concern about the black box on your menu bar. However, I regret to inform you that we can’t assist directly with digielite863.com because it is not hosted on WordPress.com. Here at WordPress.com, we’re primarily able to provide support for sites that are hosted directly on our managed hosting platform. More information about our managed hosting can be found here: https://wordpress.com/hosting/

    The limitation of our support is due to the difference in the hosting environments and the software used on our platform versus others. With WordPress.com managed hosting, we use a network-wide infrastructure to provide an environment specifically optimized for the best functional and security features. While there are similarities, your host uses the open-source version of WordPress that we don’t manage.

    That being said, we would be delighted to have you migrate your website to our WordPress.com hosting. We offer a robust, easy-to-use migration plugin that you can use to transfer your site data. This would also allow us to provide more direct help and support for any issues you encounter.

    WP
    Import using Move to WordPress.com
    in WordPress.com Support
    3 min read
    The Move to WordPress.com plugin allows you to start migrating a self-hosted WordPress site to WordPress.com directly from the self-hosted site. Prerequisites The Move to WordPress.com plugin installed on your self-hosted WordPress site. All incompatible plugins deactivated on the self-hosted site. ✅ There is no need to create a site on WordPress.com before you get star

    However, if you choose to continue using the version of WordPress from your current host, the great news is there are resources available. I’d recommend reaching out to the community support forums for the open-source version of WordPress. The users and experts there are more familiar with the environment and everyday concerns associated with your specific version of WordPress. They are in the best position to help. Here is the link to one of their troubleshooting forums:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Best of luck with your site, and we look forward to potentially hosting it here at WordPress.com in the future.

  • The topic ‘Getting Black box on Menu Bar’ is closed to new replies.