Getting ‘ERR_SSL_VERSION_OR_CIPHER_MISMATCH’ errors for my WP site — what do I do?

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  realbillbrown · Member · Oct 18, 2022 at 4:14 pm

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  Hello,
  I’m a volunteer parent trying to help manage the website for the Boy Scout Troop. It has suddenly become unavailable, displaying a ‘ERR_SSL_VERSION’ error. I can’t access it and can’t access the ‘admin’ portal for it. What do I do??

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  realbillbrown · Member · Oct 18, 2022 at 4:15 pm

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  The website is *NOT* a blog, but …

  Troop840.com

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  helper-heroponriki · Member · Oct 18, 2022 at 7:38 pm

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  Hi there:

  We are unable to help because we don’t host your site Troop840.com directly on our WordPress.com managed hosting. Instead, your site is hosted with a different provider on a separate host, and we’re unable to provide support. But I can get you pointed in the right direction.

  The good news is that because your host uses the open-source variant of the WordPress platform (which functions differently than what we offer here on WordPress.com), help is available at the community forums here:

  https://wordpress.org/support/forum/how-to-and-troubleshooting/

  The folks in the open-source forum are more familiar with these issues and are in the best position to help.

  I hope this points you in the right direction.