Getting error after transferring my website from wordpress to godaddy

  • Unknown's avatar

    Hello, I am getting following error after I transferred my website from wordpress to godaddy. I published my website on godaddy platform. Following is the error:

    ‘Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

    If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain. ‘

    I feel that I forgot to approve the transfer request I received in an email and the link is now expired.

    I am not sure how to resolve this issue and it would be really great to get some help.

    Thank you

    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • I see a history of two domain names under your account here.

    What is the domain name you’re seeing that at?

  • Unknown's avatar

    This is the domain not working and its published. https://ecloudexpert.com

  • Unknown's avatar

    It looks like you successfully transferred your domain away from WordPress.com back on August 12, 2021 to GoDaddy.

    However, it looks like you never changed your domain’s nameservers away from WordPress.com – that is a step that is separate from the transfer process – that’s why you’re seeing this error message:

    Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.

    Since your new site is at GoDaddy, follow the steps here to update your nameservers on your GoDaddy account:

    https://www.godaddy.com/help/change-nameservers-for-my-domains-664

    Hope that clarifies things!

  • Unknown's avatar

    Awesome! Thank you so much. This resolved the issue.

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