Getting Error on Desktop App

helper-heroponriki · Member · Jun 23, 2021 at 8:53 pm
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It has not been fixed as of yet. You can see the status of this bug and follow along for updates here:

https://github.com/Automattic/wp-calypso/issues/53220

Any new information – including when this will be fixed – will be updated there.

I hope that helps!
osamazx · Member · Jun 28, 2021 at 4:55 pm
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I am facing also this issue and i am not using any Plugin any solution so far ?
helper-heroponriki · Member · Jun 28, 2021 at 6:16 pm
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@osamazx – please refer to the GitHub issue linked to above for any updates. Thanks!
formymaker · Member · Jun 30, 2021 at 5:15 am
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Hello! It looks like a new version was released but isn’t working just yet. No pressure!!! I know you guys can figure it out – just wanted to leave some encouragement, not pressure. I’m confident in your team. Looking forward to the beautiful changes. I will follow the GitHub thread for updates. Take care :D
kokkieh · Staff · Jun 30, 2021 at 6:14 am
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@formymaker thanks for understanding :)

The fix for this bug requires a complete redesign of the app. The work is mostly done, but is currently undergoing internal testing, and the testing phase is longer than usual because the changes to the app are so extensive.

In the meantime we’re still releasing minor updates to the existing version of the app, so you might see a few more of these before the big update lands.
helper-heroponriki · Member · Jul 7, 2021 at 1:39 pm
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Our developers have released version 7.0.5 of the desktop app which should fix this issue.

Please update to this version and let us know if you still have this problem. Thanks!
oktweb · Member · Jul 7, 2021 at 3:32 pm
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Hi, I’ve updated the app. When I launch it, only a white blank screen appears with the small WordPress logo on the top left corner. I click on it and then the app starts. However I cannot do anything, anywhere I click, I get the empty white blank screen. So you should keep working on the solution :-( I have iOS 10.15.7 Catalina
helper-heroponriki · Member · Jul 7, 2021 at 4:18 pm
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@oktweb – can you delete and reinstall the app first and see if that helps?
oktweb · Member · Jul 7, 2021 at 4:30 pm
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Deleted, reinstalled – same, didn’t change: empty white screen, W logo on the top left corner, a ? mark on the bottom right corner.
helper-heroponriki · Member · Jul 7, 2021 at 4:34 pm
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@oktweb – Ok, thanks for confirming that. I’ll reach back out to the development team in that GitHub thread to give them your specific details and that the update isn’t working for you.
formymaker · Member · Jul 9, 2021 at 4:13 am
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Hello,

I am experiencing the same as oktweb.

1. Uninstalled WordPress Desktop
2. Installed v 7.0.6
3. Opened it
4. White screen appears with the dark gray menu with the < > and W logo buttons.

Thanks! You guys can do it!! WOO!
kokkieh · Staff · Jul 9, 2021 at 5:12 am
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@oktweb, @formymaker, it looks like the white screen you’re seeing is a new, separate issue. We’ll need to get some logs from you to investigate that, so I’ve sent each of you an email. Please attach the app logs in a reply to that email.
oktweb · Member · Jul 9, 2021 at 2:06 pm
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Hi, I sent the requested zip file. Thank you for investigating the issue!
staff-blorbo · Staff · Jul 9, 2021 at 5:59 pm
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Thanks! Our team will reply to your email as soon as possible.
formymaker · Member · Jul 10, 2021 at 12:59 am
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I also sent the zipped file. Thanks for your help!! We can do it! :D
kokkieh · Staff · Jul 10, 2021 at 6:49 am
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Thanks for sending those details. We’ll follow up via email if we need anything else to investigate this.
formymaker · Member · Aug 10, 2021 at 2:34 am
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This has been resolved for me.
aisajib · Member · Aug 10, 2021 at 4:48 am
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That’s awesome! Thanks for letting us know. :)
oktweb · Member · Aug 10, 2021 at 3:16 pm
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Problem solved for me, too. Thank you!

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