Getting into my account

drcurtis111017 · Member · Jan 10, 2018 at 2:24 pm
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I need access to my site and do not have it. I would like to talk to someone. There are 2 admins I believe on the site. I am the owner, and the computer programmer that I hired. Some how the username and password got changed through security questions and I just can’t get in. Can anyone help me? Please.
ismaeliea · Member · Jan 10, 2018 at 3:06 pm
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Hi there!

Thanks for reaching out. Do you have your site URL, so that I can help you further or lead you to the right place for support?

Thanks!
Alisson
drcurtis111017 · Member · Jan 10, 2018 at 3:31 pm
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Can you help me?
drcurtis111017 · Member · Jan 10, 2018 at 3:32 pm
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This is not my username but it is linked to this email.
ismaeliea · Member · Jan 10, 2018 at 3:33 pm
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Hi there!

I am able to help with this — but I need a site URL, so that I could lead you to the right support place, or give you more instructions.

If you want to reset a password, follow these steps, and that will help you more further as well.

Thanks!
Alisson
justjennifer · Member · Jan 10, 2018 at 3:47 pm
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Hey all, it looks like this is a duplicate topic that was previously answered at https://en.forums.wordpress.com/topic/i-need-to-get-onto-my-wp-account-and-i-cant-this-username-is-not-mine-and-it-got-mixed-up-can-anyone-help-me?replies=2#post-3062355

For any further discussion please post in the above thread. Thanks.

Closing this thread as a duplicate.

@alissonhernande Thanks for your assistance. Just a kind reminder to please check the member’s profile page to see if a thread is a duplicate and already answered or whether the Duplicate tag has been added to the Tags section in the sidebar. If you haven’t yet, you might also find this support guide helpful towards volunteering in our support forums: https://en.support.wordpress.com/wordpress-com-volunteers/

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