Getting my web address with my $99 package

• 

  thatswhyimnotwithhimanymore · Member · Jul 18, 2014 at 3:16 pm

  • Copy link
  • Add topic to favorites

  I purchased the $99 package and want to know how I get my web address. I still have the wordpress part in my address and would like to remove it. Please advise.

  The blog I need help with is: (visible only to logged in users)

• 

  jeremeylduvall · Member · Jul 18, 2014 at 4:50 pm

  • Copy link

  Hi there,

  You’ll just need to register a custom domain following the instructions here:

  Register a New Domain

  You shouldn’t need to pay anything extra! Please let me know if you run into any trouble.

• 

  thatswhyimnotwithhimanymore · Member · Jul 18, 2014 at 6:00 pm

  • Copy link

  Is there an extra charge? It says the bundle includes the domain name, am I not right?

• 

  thatswhyimnotwithhimanymore · Member · Jul 18, 2014 at 6:00 pm

  • Copy link

  I was under the impression the $99 for the upgrade included the domain name. Did I misunderstand this and am having to pay another $18? If so I would like to cancel my $99 subscription. It was part of the reason for upgrading.

• 

  jeremeylduvall · Member · Jul 18, 2014 at 6:06 pm

  • Copy link

  Hi there,

  Nope! You didn’t misunderstand. The $99 upgrade does include a domain registration. If you follow the instructions here, you should not be asked to pay anything extra:

  Register a New Domain

  Are you being forced to pay again?

• 

  thatswhyimnotwithhimanymore · Member · Jul 18, 2014 at 7:42 pm

  • Copy link

  Actually followed your instructions thank you and no I was not charged. Thank you for your help.

• 

  jeremeylduvall · Member · Jul 18, 2014 at 9:14 pm

  • Copy link

  Wonderful! Let me know if you need anything else.

• 

  thatswhyimnotwithhimanymore · Member · Jul 23, 2014 at 1:12 am

  • Copy link

  Okay Jeremy now another issue. Can’t access another site I have http://www.mississaugaplayers.org. I can access all others. I tried to put Zen Cart on it and ever since it will not come up again. I need support and you guys don’t have a telephone number to call. It’s imperative this be resolved!! Please help.

• 

  thatswhyimnotwithhimanymore · Member · Jul 23, 2014 at 1:16 am

  • Copy link

  I can’t even access the wp-admin… nothing.

• 

  jeremeylduvall · Member · Jul 23, 2014 at 4:52 pm

  • Copy link

  Hi!

  It looks like the domain mississaugaplayers.org is actually a self-hosted site using GoDaddy as a host and WordPress.org software. Is that correct?

  We can only provide support for WordPress.com-hosted sites. Since your site is self-hosted, I do not have access to site files to help troubleshoot the issue. This issue could be related to a plugin that needs updating or something else entirely.

  Have you tried contacting GoDaddy support? That will likely be your best bet going forward as they’ll be able to take a closer look.