getting my website live

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  kanebarnard · Member · Aug 20, 2018 at 7:09 pm

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  I regularly pay to keep my domain secure and active. I have my website settings to public but I still cant get my page active? how can I fix this

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Aug 20, 2018 at 7:10 pm

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  This public site is active https://kbccarpentry.wordpress.com/ and can be accessed for viewing by everyone with internet access.

  What is the URL of the site you refer to?

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  timethief · Member · Aug 20, 2018 at 7:13 pm

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  kbccarpentry.com is a WordPress.ORG software install, hosted by Paragon Internet Group Limited, not by WordPress.COM
  Name Servers:
  ns2.vidacloud.co.uk
  ns1.vidacloud.co.uk

  Is that the site you are referring to?

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  kokkieh · Staff · Aug 21, 2018 at 5:56 am

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  Hi there,

  The account you’re using to post here owns only one site on WordPress.com: the free site, http://kbccarpentry.wordpress.com/. If you’re paying for a site, it’s not for a site hosted with us.

  If it’s the site @timethief mentioned above, that site has no connection to WordPress.com, and we cannot help you with it here. That site appears to be completely empty, though, so you’ve likely been working on a staging site at your hosting provider that needs to be transferred to the live version. You’ll need to contact your hosting provider for help doing that.

  Or, if you actually want your site, http://kbccarpentry.wordpress.com/ to appear at your domain, kbccarpentry.com, you’ll need an upgrade on our end as well to do that – to connect a domain you already own to a WordPress.com site requires the domain mapping upgrade included in all our plans:

  https://en.support.wordpress.com/map-existing-domain/