Getting technical support – waiting now two days

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  sylviecarterartist · Member · Aug 19, 2024 at 8:37 am

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  Anyone know how to help me I have messed up one of my pages and have been waiting two days to get help from a technical person

  The blog I need help with is: (visible only to logged in users)

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  caimin · Staff · Aug 20, 2024 at 7:25 am

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  Hi! I just checked your support history and I can see we replied to your question from yesterday within about an hour. I can also see I you sent up follow up message later in the today. I’ve just replied to that via email.

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  pumbrellatherapy · Member · Aug 20, 2024 at 8:16 am

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  i also have not recieved any response and it has been weeks/days…I want a full refund!

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  staartmees · Member · Aug 20, 2024 at 1:00 pm

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  @pumbrellatherapy as already stated in another thread, don’t break into other people’s thread but create your own thread at https://wordpress.com/forums?new=1

  If you want a refund, you can do this yourself as described at https://wordpress.com/support/refunds/ with respect for our refund periods – https://wordpress.com/support/refunds/#refund-periods

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  caimin · Staff · Aug 20, 2024 at 3:06 pm

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  @pumbrellatherapy As @staartmees suggested, please open a new thread so things don’t get too confusing. You can also message us directly via the “contact support” option in your WordPress.com dashboard, if you prefer.
  
  I checked your support history, but I couldn’t see any recent contact, so I’m wondering if there was a connection issue somewhere along the way. Please contact us again so we can help you out!