Give up the plan

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  eshophk12 · Member · Sep 6, 2021 at 7:05 am

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  I am no longer to use this website at the moment, plz help to cancel

  Site: E-shop.hk.
  WP.com: Yes
  Correct account: Unknown

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  aleone89 · Staff · Sep 6, 2021 at 9:33 am

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  Hello there,

  I can’t see that this site is connected to this account.

  Is it possible that you have access to multiple WordPress.com accounts?

  Many thanks.

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  eshophk12 · Member · Sep 6, 2021 at 1:51 pm

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  Hi I don’t have login , due to I haven’t login for long while

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  staff-doublebassd · Staff · Sep 6, 2021 at 3:06 pm

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  Hey there,
  Sounds like you’ll need to recover the account before we can assist you with the cancellation.

  If you could please fill out our account recovery form, we’ll see what we can do to assist you in regaining access to your account.

  You can use the transaction ID on your bank statement from when you purchase the upgrade to submit the account recovery form.

  If you are unable to fill out the form, please contact our Account Recovery Team directly at passwordhelp@wordpress.com

  Please visit our support page for more information on recovering your account.

  Thanks!