GiveWP donation form embedding to my website

  • Unknown's avatar
    coachtmasi · Member ·

    ‘A problem has occurred with the connection between this site and PayPal, preventing donations. Please contact site administrators if reloading the page does not fix the issue. This is usually the result of some JavaScript conflict on the page’.
    This error occurs every time I try to donate through my own fundraising GiveWp campaign. At the moment it is not even showing this but a loading screen instead.
    I spoke to Paypal already, and they told me they were not able to help. Please help me as soon as possible. You can reach me as well via phone at +27 64 7839539.

    WP.com: Yes
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    benunc · Member ·

    Hi @coachtmasi

    The original error you mentioned is usually resolved by disconnecting and reconnecting to PayPal, or by isolating the problem down to a plugin conflict with other plugins or the theme.

    The other issue (form loader just spinning) is usually a sign of caching causing issues.

    We put together this deep dive into what caching is and how it can cause problems: https://givewp.com/documentation/resources/caching/

    Caching works really well for speeding up sites, but when a saved copy of the site has sensitive information in it (like donor info) it’s important that GiveWP not share that with the next visitor. If GiveWP is not convinced that the browser requesting the data is the correct one, it defaults to not showing the data.

    You should exclude the following slugs from caching:

    /donations/
    /donation-confirmation/
    /donor-dashboard/
    *any page with a donation form on it
    Also, the following query strings (if your caching solution has a setting for them):
    give-embed=donor-dashboard
    giveDonationFormInIframe=1

    Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

    Some folks prefer to customize the URLs to their site pages, so you may find that your URLs don’t have the slugs mentioned above, even though they contain the same content. In cases like those, we recommend whitelisting the page, not just the slug, that way the pages with those essential pieces of information are still excluded from caching. This is especially important for URLs of pages with donation forms on them.

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